Refund Policy
Refund
Baldr offers a 30-day money back guarantee for goods purchased directly from baldronline.com. We are confident that you will love your new Baldr product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
To return an item, please contact us via phone number or email during our normal business hours.
BaldrTherm:
Email: support@baldronline.com
US Phone: +1 213 594 7699(Wed-Sun 01:00 PM-10:00 PM PST)
Baldr Electronic:
Email: service@baldrservice.com
US Phone: +1 213 285 1588(Mon-Fri: 9:30 AM-5:30 PM PST)
DE Phone: +49 800 182 0576(Mon-Fri: 9:00 AM-5:00 PM CET)
UK Phone: +44 208 129 9188(Mon-Fri: 9:00 AM-5:00 PM CET)
Baldr Power:
Email: support@baldr.com
US Phone: +1 855 801 0798(Mon-Fri 09:00 AM-05:30 PM PST)
In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from baldronline.com. You contact Baldr and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us:
BaldrTherm: support@baldronline.com
Baldr Electronic: service@baldrservice.com
Baldr Power: support@baldr.com
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Baldr reserves the right to refuse the exchange or refund. Please note that Baldr does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.